This week Frontier Airlines announced plans to reduce capacity by 17% this September, grounding seven more aircraft in addition to the four announced earlier this year. The capacity reduction also will result in the loss of a "proportional" number of jobs at the airline, according to an article in the Denver Post. The same article quoted a Frontier spokesman who said the airline is negotiating with Denver International Airport to relinquish one or more of its 22 gates.
More from the Denver Post:
The company said it hasn't determined how many employees it will let go. Competitive severance packages will be offered to those laid off and furloughed, [Frontier spokesman] Snyder said.Frontier Airlines, which is based in Denver, filed for reorganization under Chapter 11 of the U.S. Bankruptcy Code in April.
Some Frontier staff already have accepted pay cuts. Pilots took a 14.5 percent reduction and other concessions in May. But the chief of Frontier's pilots union said Wednesday he understands Frontier's position.
Airlines have been unable to raise fares enough to cover the rising costs of fuel, said John Stemmler, president of the Frontier Airline Pilots Association. "Something's got to give."
He sent a note to the union's 718 members Wednesday explaining that he is trying to get Frontier to allow senior pilots to take voluntary leaves of one to two years to reduce the number of involuntary furloughs.
5 comments:
Not only do they hate their customers, but they hate their own employees.
When they say 45 minutes, they mean 45 minutes. They close the flight and put you on standby for the next flight. The lady at the check-in counter was having a bad day already at 6:30AM. She was rude and in a bad mood.
Even though I made it to the gate with 15 minutes before the flight was scheduled to leave, I was denied boarding along with an employee and his family. The employee had some of his family aboard, but the best the gate crew offered was to get a message to them advising that their family had been left behind 15 minutes prior to departure.
The sweaty gate agent's response was that "he wasn't going to have a ramp delay". This tells me that Frontier Airlines has given him improper incentive. Their 'on-time' departure, which is often missed (at least 5% of the time), is more important than customer satisfaction. The employee who was left behind was complaining loudly to his family and stated that "Even though I work for Frontier, I never fly them. This is why". He went on, but I won't belabor the details here. The gate agents wouldn't let the employee and his family pass.
As for Frontier Airlines' gate crew: I can tolerate ignorant people and I can tolerate rude people, combine the two with a dash of apathy and you have a intolerable result.
Frontier Airlines' customer service is in the red as are their books. It's too bad that the toxicity is increasing throughout their organization. I used to like Frontier, but I am done with them. I wish I had paid the extra $100 for the United Airlines flight. Even though they're not perfect, at least they suck less.
The true measure of anything is performance when things go wrong. Frontier fell down this day.
With all the employee cutbacks and rising fuel costs, the employees of Frontier probably dont feel they have a future. That would sure shake up my morale and attitude factor! We have flown Frontier for years and have had good service. We are flying this Sunday and hope for a good flight. Try treating there employees a little better, after all they can have a bad day also...God only knows what kind of idiots they have to deal with all day long. Best Regards, Jay & Magg
Well, we made it back from our trip to Sacramento last week and it was a good flight both ways. I must say the air crews are in pretty good spirits and hoping Frontier stays in the air without too many lay offs. I hope they stay in business also,in support I will always fly Frontier,if I can! Hang in there....Jay & Magg
Frontier is one of my favorite most friendly airlines to fly, and not the only one to uphold the 45 minute rule which they make pretty clear when I purchase my ticket. Is unfortunate that you were not able to get on as well as the employee, it's always nice when you get special treatment. You do have a choice on who you fly.
Hmmm - you use some pretty nasty terms to describe these folks..sweaty (perhaps he was workin hard), ignorant, and rude. Lets see, you were ignorant of the time limit, and my guess rude to customer service. Would love to hear the other side of the story. And hate their customers and employees..(can an airline hate?) Next time pay the $100 extra..
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